Frequently Asked Questions

Absolutely! We use only the best of the best when it comes to equipment and products. We also have a full-time maintenance crew that keeps everything running at its prime. However, please use care with modified vehicles and aftermarket accessories. Please see a service adviser with any questions.

Our state-of-the–art wash process is the one of the most efficient systems in the country.  Our multi-million dollar investment in the most efficient equipment is a true test to our commitment to the environment.

Nappa Carwash offers many important advantages over washing your car at home. Our car wash applies special ingredients that clean dust, residues, and offer added protection. Most importantly, Nappa Car Washes save time, money, and resources in a variety of packages to fit your budget. And our monthly plans give you convenient access to the best we offer.

Nappa Car Wash uses cleaning ingredients that are environmentally friendly and mostly bio-degradable (the chemicals naturally dissolve into the environment). Because we control the flow rate and the water pressure, we use far less water per car than washing at home.

Yes, washing your car in a professional car wash is the best way to conserve water and protect the environment. By using state-of-the-art equipment and design practices. This results in significant water savings over traditional at-home car washes or hand washing.

When you wash your vehicle at home it can be damaging to the environment. You’ll probably use too much water and, along with all of the soaps, cleaners, road grime, oil and other contaminants, the polluted water soaks into the ground and runs into the storm drain system.

Nappa Carwash incorporates state of the art water purification (reverse osmosis) systems in every wash. The purification system removes 99% of the minerals and impurities that would leave water stains on your vehicle in a normal wash! With our spot free rinse—even when water remains on your vehicle after the wash—your vehicle will dry spot free.

That depends. Plenty of factors determine the frequency of your car washes. Road conditions, driving wear and tear, weather play a role. Where do you drive—mainly in town or on country roads? Do some people judge you by how your car looks? In general, we recommend washing at four times a month to keep your car looking like new and to retain its value for resale.

Research and development has led to the creation of protectants and shining products that are far better for your paint then traditional wax applications. Products like Rain-Ex, Zep’s Triple Foam, and Extreme Shine will protect your vehicle against all types of weather conditions. We recommend regular application of one or more of these products to help maintain your vehicle.

As we all know, water freezes at 32 degrees. Anytime the temperature falls below this you run the risk of things freezing. But, there are a few simple things you can do to help prevent freezing when it’s cold. First, spray lock deicer in your locks after you exit the wash. Second, put your key in every lock and turn it back and forth a number of times. This helps to displace any water that might be present. Third, take the time to dry off your door jambs.

Yes. We rarely close. In fact, winter is our busiest time of the year. We heat our water and use warm air in our dryers, so the temperature inside our wash is usually in the 80-degree range. Outside, we have floor heat in most of our customer areas. This special tubing under the concrete helps melt snow and ice.

Yes! The powerful vacuums at Surf Thru are always free with the purchase of any wash. And members are welcome to use the vacuums whether they wash the exterior of their vehicle or not.

The technology we use allows us to give you the same quality of carwash, regardless of how busy we are.

We accept all major credit cards as well as cash transactions. Our attendant will assist you with your wash selections and payment options. If you’ve purchased one of our plans, your ID tag will be read by our equipment and you can just surf through our carwash.

Yes! Please ask an attendant.

We’re SLASHING prices by almost half on our  Unlimited Monthly Wash Pass! Treat yourself to the very best with our NEW VIP Unlimited package– wash just twice a month and it pays for itself! This offer expires soon, so hurry and sign up today at any Nappa Carwash kiosk.

And as always, we offer a 100% Satisfaction Guarantee!

You may discontinue your Unlimited Plan 5 days before your bill date by visiting our member’s page. If you need additional assistance please contact our Customer Service Support Team at 262-658-9113 or

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