Nappa Car Wash Complete Terms & Conditions

Nappa Car Wash Club Plans provide one wash per day for the enrolled vehicle during an active 30-day Club Plan period. Club Plans currently offered are Club Basic, Club Deluxe, and Club Extreme.

Club Plans are not automatic renewal plans. Club Plan fees are non-refundable.

Each Club Plan expires every 30 days after purchase and must be manually renewed.

• Club Plans do not automatically renew.
• Renewal must be completed manually at the kiosk/XPT or through the customer app.
• Customers can view and renew plans at https://nappa.patheon.app.

• Renewal requires tap-to-pay or a new manual purchase.
• No card is stored on file for automatic renewal or recurring billing.
• Existing RFID tags remain on the vehicle; replacement RFID tags cost $7.

Club Plans are for personal vehicles only.

Commercial vehicles — including but not limited to rideshare (Uber, Lyft), taxi, limousine, shuttle, fleet, rental, or other for-hire vehicles — are not eligible for Club Plans.

If Nappa Car Wash determines that a Club Plan is being used for commercial purposes, the plan may be terminated. No refunds will be issued.

• Club Plans are assigned to a single enrolled vehicle and RFID tag.
• RFID tags may not be shared, transferred, or used on multiple vehicles.
• The RFID tag must remain installed on the enrolled vehicle.
• Misuse, tampering, or fraudulent use may result in termination without refund.
• Replacement RFID tags cost $7.

Wash availability may vary due to:

• weather conditions
• maintenance
• mechanical or equipment issues
• safety concerns

Nappa Car Wash does not guarantee service availability at all times.

• No refunds or credits are provided for unused days or partial periods.
• Club Plan fees are non-refundable once processed, except where required by law.

• Nappa Car Wash does not collect phone numbers or emails as part of the Club Plan program.
• Nappa Car Wash does not send SMS or email notifications for Club Plans.

Customers can view and manually renew Club Plans at https://nappa.patheon.app. Use the “Purchase Plans and Manage Plan” option on this website to open the customer portal.

These terms may be updated and posted at the kiosk or web app. Updated terms will also be posted at https://www.nappacarwash.com/terms. Continued use of a Club Plan after updated terms are posted constitutes acceptance of the updated terms.

If you have any questions or concerns regarding this policy, please contact our corporate office at 773-994-5388.